Returning an item
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please call us if you would like to return your order. Goods must be returned in their original condition, including immediate packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with we cannot refund or exchange the item due to hygiene reasons.
There are two easy ways to return an item:
Return to any Deavesons Shop
This is the quickest way to obtain a refund. You can also exchange your unwanted item at your local Deavesons shop.
Place the item in its original packaging. Please note that pierced jewellery must be returned in its original sealed packaging.
Take it along to your nearest Deavesons shop, together with your despatch note.
If the item is in its original condition, we will process the refund or exchange for you.
If you require a refund please bring with you the credit/debit/gift/insurance card used to place the order.
If you received the item as a gift, you’ll be reimbursed with a coupon code credited with the cost of the item.
Return by Post
Should your item arrive in an unsatisfactory condition you can return it within 7 days of purchase. You can return unwanted items to us by post. You will be refunded in full, under the distance selling regulations on the credit/debit card you used to place the order.
Contact our Customer Services team.
Place the item in it’s original packaging and make sure that the parcel is sealed securely. You should also put a copy of your despatch note into the parcel.
If the item is in its original condition we will refund the payment card used to place the order.
If you wish to exchange your item you will need to return it to our Deavesons shop in Huntingdon as we are unable to process an exchange by post.
If you received the item as a gift the easiest way to return it is to take it to our Deavesons shop where you will be reimbursed with a coupon code, credited with the cost of the item.
Please return to:
Deavesons, 14 Chequers Court, Huntingdon, PE29 3LJ
Any refunds will be processed within 7 working days.